Frequently Asked Questions

General Questions


What is an online course? An online course is held between 80% and 100% online. Some online courses require you to come on-campus for testing, orientation, or presentations. Be sure to check the course requirements.

What is a hybrid course? A hybrid course meets at least 50% of the time in the classroom. The other part of the course is held online.

How do I find out what is required of me in an online course? Click on this link (http://atc.partnersmg.com/academics/angel.php). Here you will find information about orientation, software requirements, and instructor contact information.

How much time should I expect to spend on an online course? You should expect to spend the same amount of time on an online course as you would attending and studying for an on-campus course.

What kind of technology do I have to have to take an online course? Please review the information on the Hardware & Software Requirements page to make certain that your computer's hardware and software meet the requirements for online learning.

How do I login to my online course?

  1. Go to the website. http://atlantatech.angellearning.com
  2. Key in your username. What is your username? It is the following:
  3. New login and password: 23_STUDENTIDNUMBER (no spaces & also note there is an underscore separating the two digit college identifier and your student ID.)  23 is the Atlanta Tech two digit college extension.
  4. Press the Tab key.
  5. Key in your password. What is your password? Your password is the same as your username.

Username: 23_studentID  Example: 23_900123456
Password: 23_studentID  Example: 23_900123456

  1. Click the Login button.
  2. Your course(s) will be listed on the next page.

You will be prompted to change your password once you have logged successfully into the system. Please remember this new password.

How do I update my email in personal Information on BannerWeb?

  1. Go to the website http://www.atlantatech.edu
  2. Click on current students
  3. Click on BannerWeb
  4. Click on BannerWeb Login
  5. Click on "Enter Secure Area"
  6. Click on the box next to User ID and key in your User ID and then click on the box next to PIN (Personal Identification Number) and key in your PIN. If you don't know or have forgotten your User ID or PIN call 404-225-4632 for help.
  7. Click the "Login" button
  8. Click on "Personal Information".
  9. Click on "Update E-mail Addresses".
  10. Click on the text box arrow for the drop down menu and click "Student E-Mail".
  11. Click on the "Submit" button.
  12. In the text box next to "E-mail:" type your complete address (for example, yourname@hotmail.com)
  13. Click the "Save" button.

When do I get an ANGEL Account? Your ANGEL account should be available on the first day of the course. If you register during ADD/DROP registration, it should be available approximately 24 hours after you register.

When does my online class begin? When does it end? All online courses begin on the first official day of class for the quarter/semester and session. Please check the course schedule for the exact date. Online students are expected to login to ANGEL on the first day of class and at least 3-5 days per week. When you login to your online course, you will see the expectations and deadlines for the course. Failure to log into the course during the first 2 weeks may result in receiving a NO show for the course and being disabled in the course.

All online courses are not self-paced. Each instructor has a schedule with assignment due dates that must be met.

Online courses end on the last day of the quarter/semester and session. See the course schedule and the course syllabus for that exact date for each session within each semester.

How do I get started in my online course? You will be able to access your online course the same day that classes begin. You should login to your course the first day of the semester.

Is there an orientation for ANGEL Learning Software? Yes. It will be conducted in the library on 3rd, 4th and 5th day after the class begun. Check out the days and time with college angel coordinator.

How do I turn in assignments communicate with my instructor, and take tests/exams?

  • Online students turn in homework/assignments and communicate with their instructor through the ANGEL system using drop boxes, internal course mail, or by using other course tools as stated in the course syllabus. 
  • Check your course syllabus to find out when you instructor may be available for
  • Students communicate with other students enrolled in the course through private course mail and public “discussion board” postings.
  • Students in most courses take their tests online using Angel testing capabilities.

What about privacy? The ANGEL LMS provides a secure password protected learning environment. Only your instructor, course administrators, and students enrolled in the course have access to course content. Students have access to their grades only; they cannot see the grades of other students.

Who do I contact with questions pertaining to the course? Contact your instructor. Check your course syllabus for contact information.

Technical Questions

Who do I contact for technical questions? For ANGEL technical support, please submit a ticket utilizing the ANGEL Support System from the ANGEL Home page..
For MyMathLab technical support, please contact your instructor.

How do I drop or withdraw from an online course? Please contact the online coordinator for ANGEL technical support, please submit a ticket utilizing the ANGEL Support System from the ANGEL Home page.
For MyMathLab technical support, please contact your instructor.

How do I enable cookies on my computer?

For Internet Explorer 6:
  • Go to Tools on the menu bar of IE.
  • Select Internet Options
  • Select the Privacy Tab
  • Click the Sites button on the Privacy tab.
  • In the Address of Web site text box type the complete URL to ANGEL http://atlantatech.angellearning.com/default.asp
  • Click Allow.
  • Click Ok.
  • Click Ok.
  • You can also set up Advanced tab settings if desired.
For Internet Explorer 7:
  • Go to Tools on the menu bar of IE.
  • Select Internet Options
  • Select the Privacy Tab
  • Click the Sites button on the Privacy tab.
  • In the Address of Web site text box type the complete URL to ANGEL http://atlantatech.angellearning.com/default.asp
  • Click Allow.
  • Click OK
  • Click Advanced.
  • Check box “Override automatic cookie handling
  • Select “Accept” for First Party Cookies
  • Select “Accept” Third-party Cookies
  • Check box “Always allow session cookies”.
  • Click OK
  • Click OK
For Firefox:
  • Go to Tools on the menu bar of Firefox.
  • Select Options
  • Select the Privacy Tab
  • Check box “Accept cookies from sites”
  • Select “Keep until: they expire”
  • Click the Exceptions button
  • In the Address of Web site text box type the complete URL to ANGEL http://atlantatech.angellearning.com/default.asp
  • Click Allow.
  • Click Close.
  • Click Ok.
ANGEL does not officially support these browsers:
  • Netscape 9
  • Google Chrome and above
  • safari

How do I disable pop-up blockers on my computer?

  • If you have the Google Toolbar installed you can disable the pop-up blocker by going to Options on the Google Toolbar. Under the Accessories area uncheck the box next to Popup Blocker. Click the Apply button. Click the OK button.
  • Windows SP2 has a built-in pop-up blocker for Internet Explorer. To disable this feature, click on the Tools menu on Internet Explorer. Then click Internet Options. Select the Privacy Tab. Uncheck the checkbox next to Block pop-ups. Click the Apply button. Click the OK button. For more detailed information visit Microsoft's Web site.
  • To disable pop-ups in Netscape , click on the Edit link in the Netscape menu. Click Preferences. Then open the area Privacy & Security by clicking on the arrowhead next to the name. Click on Popup Windows. Uncheck the box next to 'Block unrequested popup windows'. Click OK.
  • Users of the Firefox browser must open the Options menu and click on the Content Options button. Uncheck the Block pop-up windows. Click the OK button. For detailed information please visit Mozilla.org's Option/Preferenced Window help page and review the Content options item.
  • Disable other pop-up blockers by following information provided by the pop-up software.

How do I enable Java on my computer? The Java runtime environment must be enabled on your computer in order to run the Java applets in ANGEL. Please follow the instructions from Sun Microsystems Web site, to enable the Sun JRE though your Web browser.

Java is not installed on my computer - how do I install it? To install the Java software on your computer please go to Sun Microsystems Web site and follow the directions for download.

How do I enable JavaScript technology on my computer? JavaScript is a programming language that adds functionality to Web pages. If a Web page does not function as expected and displays a JavaScript error message this could mean that JavaScript is not enabled in the browser, or that the browser does not support JavaScript technology.

To enable JavaScript follow these directions:

For Internet Explorer 6:
  • Go to Tools on the menu bar of IE.
  • Select Internet Options
  • Select the Security Tab
  • Click the Custom Level button.
  • Scroll down to “Scripting of Java applets”
  • Click on Enable.
  • Click Ok.
  • Click Ok.
For Internet Explorer 7:
  • Go to Tools on the menu bar of IE.
  • Select Internet Options
  • Select the Security Tab
  • Click the Custom Level button.
  • Scroll down to “Scripting of Java applets”
  • Click on Enable.
  • Click Ok.
  • Click Ok.
For Firefox:
  • Go to Tools on the menu bar of Firefox.
  • Select Options
  • Select the Content Tab
  • Check box “Enable JavaScript”
  • Check box “Enable Java”
  • Click Ok.
ANGEL does not officially support these browsers:
  • Netscape 9
  • Google Chrome and above
  • safari

If JavaScript technology is already enabled in the web browser, then the error message indicates that there is a programming error in the JavaScript code.

Contact the webmaster of that site to report the error including the:
  1. Error message
  2. Type and version of the browser used
  3. URL of the web page that displayed the error message
  4. Steps to reproduce the error

When accessing a course page in ANGEL, I receive a 'Page Not Found' error message. What do I do? Web browsers create a file of each Web page that you visit. These files are usually stored in the Temporary Internet files folder. Each time you revisit a Web page your browsers checks this folder to see if a stored version of the page exists. This saves your browser time when loading a page because it can call up some of the page elements from the temporary file and just update new or changed information.

If you receive a 'Page not found' error when trying to load an ANGEL page try emptying your temporary files, see next faq, to refresh your browser and allow it to access the most recent version on the ANGEL page.

How do I delete my temporary Internet files?

For Internet Explorer 6:
  • Go to Tools on the menu bar of IE.
  • Select Internet Options
  • Select the General Tab
  • Click the “Delete files” button.
  • Click Ok.
For Internet Explorer 7:
  • Go to Tools on the menu bar of IE.
  • Select Internet Options
  • Select the General Tab
  • Under “Browsing History” click the “Delete” button.
  • Under the “History” area click the “Delete history” button
  • Click Close
  • Click Ok.
For Firefox:
  • Go to Tools on the menu bar of Firefox.
  • Select “Clear Private Data”
  • Check the “Browsing History” and “Cache” boxes
  • Check box “Enable JavaScript”
  • Click “Clear Private Data Now” button.
ANGEL does not officially support these browsers:
  • Netscape 9
  • Google Chrome and above
  • safari

Will a Web Accelerator cause problems when using ANGEL? Yes, using a Web Accelerator may prevent you from logging into ANGEL, and/or interfere with the features of ANGEL. Web Accelerators are offered through a number of Internet Service Providers and private entities, such as Google, or if you are using a Satellite service.

When attempting to log in to ANGEL with a Web accelerator running on your computer you may receive this message: ‘Session timeout…you may need to reauthenticate’, or other messages or a significant slowdown in page painting. To avoid this problem you should turn off the Web accelerator when using ANGEL or configure your accelerator’s preferences so that it does not accelerate ANGEL Web address.

Will ANGEL work with my AOL Browser? You may experience problems using ANGEL in your AOL browser. If you are an AOL user you should connect to AOL then minimize the AOL browser. Open a session on Internet Explorer, Firefox, Safari, or Netscape and use it to connect to ANGEL.

I can’t enter text into discussion boards or other text boxes. You may experience problems entering text into text entry boxes if you are running an old version of Java or do not have Java installed. Refer to the Java FAQ above for a solution.